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🔄At gutenbuy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.

 

📦 Returns Eligibility

All returns must be made within 30 days of receiving your order.

The product must be in its original condition — unused, undamaged, and in its original packaging.

Customised items (e.g., personalised mugs) are non-returnable unless they arrive damaged or defective.

How to Return

Contact Us: Before returning an item, please contact our customer service team at [email protected] with your order number and details about the product you wish to return.

Please send the return package to the following address:

Baden-Württemberg

Meisenweg 5

Deutschland

Contact options:

Email: [email protected]

Phone: 0361 35 72 13

Refund process

Packaging: Ensure the item is securely packed in its original packaging or equivalent to prevent damage during transit.

Shipping: You will be responsible for the cost of returning the item. We recommend using a tracked shipping method to ensure safe delivery.

Refund: Once we receive and inspect the returned item, we will process your refund within 5 business days. The refund will be issued to the original payment method.

🔀 Exchanges Eligibility

Exchanges can be made within 30 days of receiving your order.

The product must be in its original condition — unused, undamaged, and in its original packaging.

Customised items (e.g., personalised mugs) are non-exchangeable unless they arrive damaged or defective.

Packaging: Ensure the item is securely packed in its original packaging or equivalent to prevent damage during transit.

Shipping: You will be responsible for the cost of returning the item. We recommend using a tracked shipping method to ensure safe delivery.

Replacement: Once we receive the returned item, we will ship the replacement product free of charge via standard delivery.

🛒 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will provide instructions on how to proceed with the return or exchange, and we will cover all shipping costs associated with the return.

⏳ Processing Time

Refunds: Refunds are processed within 5 business days after we receive and inspect the returned item.

Exchanges: Replacement products are shipped within 3 business days after we receive the returned item.

📝 Important Notes

Returns and exchanges are only accepted if they comply with the above conditions.

Final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.

If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Our customer service team is here to help!